Refund policy

Our returns window

Returns are accepted for 30 days after delivery. Write to service@digiferno.shop with your order number before you post anything, so the return can be booked against your order rather than arriving unannounced at our London address.

Condition requirements

Everything must be returned unworn, unwashed and with its tags in place. Please do not send back items that have been altered, hemmed or laundered, and check that no jewellery or hair has been left in the pockets. Woven and flannel pieces should be folded flat; knitwear should not be hung, as the shoulders stretch.

Inspection and refund

We look over each return within 2 business days. Once accepted, the money goes back to the original payment method, normally within 5 to 10 business days depending on your bank's processing.

Return delivery cost

You arrange and pay for the return postage. If the garment is faulty, damaged or simply not what you ordered, tell us first and we will arrange the return at our cost.

Damage on arrival

Photograph the packaging and the garment and get in touch within 48 hours of delivery so we can sort out a replacement or refund quickly.

Not received

If tracking shows no progress, notify us within 7 days of the expected delivery date and we will investigate with the carrier and resolve it with you.

Who we are

MR DILLON ELIJAH QUASHIE
572 Green Lanes, London, N13 5RZ, United Kingdom
Email: service@digiferno.shop
Phone: +44 118 348 0452